I cannot express enough how amazing Assistsnt Store Manager Robin was! We have purchased a pellet stove about a week ago and long story short we had to replace the stove twice in less than a week. So Robin had their delivery department deliver us a new stove AND she gave us a much better stove for the price we paid for the other one! That's what customer service is! Even just a replacement was excellent, but to upgrade our stove to a better one is more than anyone ever could have asked for
Good place to go for ppl that can do it yourself. You wont find much help inside this place that is for sure!
Staff was very helpful. They helped locate the product (outdoor fire pit) thatbi had seen online, used the forklift to retrieve item and loaded it into the back of the van.
Very poor customer service at this Lowes location! We stopped to purchase an appliance after the Lowes website for this store said they had it in stock. We waited over 30 minutes for someone in appliances to wait on us. This store had lots of people walking around up front, but not one of them were available to help. Finally we went to the customer service desk up front and were told they no longer had our appliance in stock as the 1 they did have was on "Hold" but we could purchase the floor model at a discount. UNTIL, the appliance employee who came up front still working with her other customers stated we couldn't buy the floor model. This was a 45 minute waste of time!!
Very poor customer service. Got 3 sheets of sheetrock. Took them 10 minutes to figure out the item number even though I have it to them. Had to load it on the cart by myself too .
Lowe S Home Improvement is a US Hardware Store based in Norwich, New York. Lowe S Home Improvement is located at 5411 NY-12, Norwich, NY 13815, USA.
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