5
5411 NY-12, Norwich, NY 13815, USA
Norwich, New York 13815
+1 607-334-1300

I cannot express enough how amazing Assistsnt Store Manager Robin was! We have purchased a pellet stove about a week ago and long story short we had to replace the stove twice in less than a week. So Robin had their delivery department deliver us a new stove AND she gave us a much better stove for the price we paid for the other one! That's what customer service is! Even just a replacement was excellent, but to upgrade our stove to a better one is more than anyone ever could have asked for

Good place to go for ppl that can do it yourself. You wont find much help inside this place that is for sure!

Staff was very helpful. They helped locate the product (outdoor fire pit) thatbi had seen online, used the forklift to retrieve item and loaded it into the back of the van.

Very poor customer service at this Lowes location! We stopped to purchase an appliance after the Lowes website for this store said they had it in stock. We waited over 30 minutes for someone in appliances to wait on us. This store had lots of people walking around up front, but not one of them were available to help. Finally we went to the customer service desk up front and were told they no longer had our appliance in stock as the 1 they did have was on "Hold" but we could purchase the floor model at a discount. UNTIL, the appliance employee who came up front still working with her other customers stated we couldn't buy the floor model. This was a 45 minute waste of time!!

Very poor customer service. Got 3 sheets of sheetrock. Took them 10 minutes to figure out the item number even though I have it to them. Had to load it on the cart by myself too .

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Lowe S Home Improvement — Hardware Store in Norwich

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Lowe S Home Improvement

Hardware Store at 5411 NY-12, Norwich, NY 13815, USA. Here you will find detailed information about Lowe S Home Improvement: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    7:00 AM – 9:00 PM
  • Tuesday
    7:00 AM – 9:00 PM
  • Wednesday
    7:00 AM – 9:00 PM
  • Thursday
    7:00 AM – 9:00 PM
  • Friday
    7:00 AM – 9:00 PM
  • Saturday
    7:00 AM – 9:00 PM
  • Sunday
    8:00 AM – 7:00 PM

Rating

4
/
5
Based on 5 reviews

Contacts

Categories:
State:
New York
Address:
5411 NY-12, Norwich, NY 13815, USA.
City:
Norwich
Postcode:
13815

About Lowe S Home Improvement

Lowe S Home Improvement is a US Hardware Store based in Norwich, New York. Lowe S Home Improvement is located at 5411 NY-12, Norwich, NY 13815, USA.


Please contact with Lowe S Home Improvement using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Lowe S Home Improvement opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Lowe S Home Improvement

  • Cameron
    Added 2016.07.16
    I cannot express enough how amazing Assistsnt Store Manager Robin was! We have purchased a pellet stove about a week ago and long story short we had to replace the stove twice in less than a week. So Robin had their delivery department deliver us a new stove AND she gave us a much better stove for the price we paid for the other one! That's what customer service is! Even just a replacement was excellent, but to upgrade our stove to a better one is more than anyone ever could have asked for
  • Elizabeth
    Added 2016.06.12
    Good place to go for ppl that can do it yourself. You wont find much help inside this place that is for sure!
  • Anthony
    Added 2015.09.30
    Staff was very helpful. They helped locate the product (outdoor fire pit) thatbi had seen online, used the forklift to retrieve item and loaded it into the back of the van.
  • Kaitlyn
    Added 2014.01.03
    Very poor customer service at this Lowes location! We stopped to purchase an appliance after the Lowes website for this store said they had it in stock. We waited over 30 minutes for someone in appliances to wait on us. This store had lots of people walking around up front, but not one of them were available to help. Finally we went to the customer service desk up front and were told they no longer had our appliance in stock as the 1 they did have was on "Hold" but we could purchase the floor model at a discount. UNTIL, the appliance employee who came up front still working with her other customers stated we couldn't buy the floor model. This was a 45 minute waste of time!!
  • Gabrielle
    Added 2013.07.27
    Very poor customer service. Got 3 sheets of sheetrock. Took them 10 minutes to figure out the item number even though I have it to them. Had to load it on the cart by myself too .
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